Return and refund policy
At AzalGlow, your satisfaction is our top priority. We understand that sometimes, you may need to return a product, and we want to make that process as smooth as possible. Please read our return and refund policy carefully to ensure a hassle-free experience.
1. Eligibility for Returns:
- We accept returns on products within 30 days from the date of delivery.
- The item must be in its original condition, unopened, unused, and in its original packaging.
- Returns are only accepted for products purchased directly from AzalGlow. If you purchased our products from a third-party retailer, please contact them for their return policy.
2. Initiating a Return:
- To initiate a return, please contact our Customer Support team at [email address] or [phone number] to obtain a Return Authorization (RA) number.
- Clearly mark the RA number on the outside of the package you are returning.
3. Shipping Costs:
- Customers are responsible for the cost of return shipping unless the return is due to our error or a defective product.
4. Refund Process:
- Once we receive your returned item and inspect it for eligibility, we will process your refund.
- Refunds will be issued to the original payment method used during the purchase.
- Please allow up to [number of days] for the refund to appear in your account, depending on your payment provider.
5. Damaged or Incorrect Items:
- If you receive a damaged, defective, or incorrect product, please contact us within [number of days] of receiving the item.
- We will provide instructions for returning the item or arrange for a replacement or refund, including return shipping costs.
6. Non-Returnable Items:
- For health and safety reasons, we cannot accept returns on opened or used skincare, cosmetics, or personal care products, unless they are damaged or defective upon arrival.
- We do not offer exchanges at this time. If you wish to exchange a product, please follow the return process and place a new order for the desired item.
- If you need to cancel an order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot cancel orders once they have been shipped.
Please feel free to reach out to our Customer Support team if you have any questions or concerns regarding our return and refund policy. We are here to assist you and ensure you have a positive shopping experience with AzalGlow.
Thank you for choosing AzalGlow for your beauty needs!
Last Updated: 09/02/2023